Loyalty Program Terms

1.1 The Zelica HealthLand Loyalty Program ("Program") is operated by the owner of Zelica HealthLand, located at 287–289 Victoria Street, West Melbourne VIC 3003 ("we", "us", "our").

1.2 By enrolling in the Program, you agree to these Terms and Conditions. We reserve the right to amend these terms at any time. Continued participation after any amendment constitutes acceptance of the updated terms.

1.3 The Program is administered through the Fresha booking platform. Participation requires an active Fresha client profile linked to Zelica HealthLand.

1.4 The Program consists of three components: (a) Loyalty Points, (b) Loyalty Tiers, and (c) Client Referrals.

1.5 Rewards and benefits under this Program have no cash value and are not transferable, exchangeable for cash, or redeemable at any location other than Zelica HealthLand, West Melbourne.

Earning Points

2.1 Points are earned on eligible purchases including all services, packages, memberships, gift cards, and service add-ons. Points are calculated on the order subtotal inclusive of taxes.

2.2 Points are awarded as follows:

• Make a purchase: 1 point for every A$1 spent
• Leave a review: 500 points per review
• Book online: 100 points per online booking
• Complete appointments: 2,000 points upon completing 9 appointments

2.3 Points are credited to your account after the relevant transaction is completed and payment is received in full.

2.4 Points are not earned on purchases made using gift cards, reward redemptions, or complimentary services unless otherwise specified.

Expiry of Points

2.5 All unused points expire 24 months after the date they are earned. Expired points cannot be reinstated.

Spending Points

2.6 Points may be redeemed at a rate of 100 points = A$1 discount.

2.7 Point redemptions may be applied to eligible services, products, packages, and memberships at the time of purchase. Point redemptions cannot be applied retrospectively to previous transactions.

3.1 The Program includes four tiers based on cumulative points earned within a tier qualification period:

• Seedling: 0 points (entry tier)
• Growth: 1,500 points
• Vitality: 3,000 points
• Flourish: 4,500 points

3.2 Tier status is determined by points earned from activity starting 8 August 2026. Clients have one calendar year from that date to achieve a tier.

3.3 Points used to qualify for a tier are the same points earned through the activities described in Section 2. Redeeming points for discounts does not reduce your tier progress.

Tier Rewards

3.4 Upon reaching a tier, clients receive the following rewards:

3.5 One-off tier rewards are issued once upon first achieving the tier and cannot be reissued.

3.6 Ongoing percentage discounts remain active for the duration of your current tier status and apply to eligible full-price services, products, packages, and memberships.

Stacking Rules

3.7 Dollar-amount discounts (including one-off tier rewards of A$10, A$20, A$50, and A$100) may be used in conjunction with existing promotions, deals, or other offers.

3.8 Percentage-based discounts (5%, 8%, and 10% ongoing tier discounts) cannot be combined with any other promotion, deal, offer, or discount. Percentage discounts apply only to full-price items. Where a promotional price or deal already applies, the percentage tier discount cannot be applied to that transaction.

3.9 Only one percentage-based tier discount may apply per transaction. Percentage discounts cannot be combined with one another.

4.1 Existing clients may refer friends to Zelica HealthLand through the referral feature in Fresha.

4.2 For every successful referral, both the referring client and the referred friend receive a one-off A$20 discount.

4.3 A referral is considered successful when the referred friend completes their first appointment at Zelica HealthLand.

4.4 Referral rewards are valid for 6 months from the date of issue. Expired referral rewards cannot be reinstated or extended.

4.5 Referral rewards may be applied to services, products, packages, and memberships. Referral rewards cannot be applied to gift card purchases.

4.6 Referral rewards may be used in conjunction with existing promotions, deals, or other offers, consistent with the stacking rules for dollar-amount discounts in Section 3.7.

4.7 There is no limit to the number of successful referrals a client may make. Each successful referral generates a separate reward for both parties.

4.8 Referred friends can apply their reward in store at the time of their first appointment.

5.1 We reserve the right to suspend, modify, or terminate the Program, any tier, or any reward at any time, with or without notice. In the event of Program termination, any outstanding rewards must be redeemed within 30 days of the termination notice or they will be forfeited.

5.2 We reserve the right to cancel, suspend, or revoke the membership, points, or rewards of any client who we reasonably believe has engaged in fraudulent, abusive, or manipulative conduct in connection with the Program.

5.3 Rewards are personal to the client and cannot be transferred, sold, or assigned to another person.

5.4 All prices and discount values are in Australian Dollars (A$) and include GST where applicable.

5.5 These terms are governed by the laws of the State of Victoria, Australia.

5.6 For questions about the Program, please contact us at Zelica HealthLand, 287–289 Victoria Street, West Melbourne VIC 3003, or through our Fresha booking page.