Legal
Terms of Service
Last updated: July 2025
1. General
These Terms of Service ("Terms") govern your use of the services, website, and facilities provided by Zelica HealthLand, a DragoLeo Health Holding Group company (ABN 98 696 759 010, ACN 696 759 010) ("Zelica HealthLand", "we", "us", "our"), located at 287 Victoria Street, West Melbourne VIC 3003, Australia. By booking, purchasing, or using our services, you agree to these Terms. We reserve the right to update these Terms at any time with notice provided on our website.
2. Booking & Reservation Fee Policy
A 50% reservation fee is required at the time of booking to confirm your appointment. This reservation fee is payable by credit or debit card via our online booking system or at the front desk. The remaining 50% balance is payable on the day of your appointment via our in-studio card terminal or stored card details. Bookings are not confirmed until the reservation fee has been received. Reservation fees are fully refundable for cancellations made more than 48 hours before the scheduled appointment time.
3. Cancellation & Rescheduling Policy
The following policy applies to all appointments at Zelica HealthLand: More than 48 hours before appointment: Full reservation fee refund. Online cancellation and rescheduling available via our booking portal. Between 48 hours and 24 hours before appointment: The reservation fee is non-refundable as cash, but will be converted to a gift card of equivalent value, redeemable at Zelica HealthLand. Please call us on 0452 654 256 to reschedule. Less than 24 hours before appointment / No-show: 85% of the total service fee will be charged. The reservation fee is forfeited and the remainder will be charged to your stored card details. Genuine Emergencies: We understand that true emergencies occur. In such cases, please contact us as soon as possible. At our discretion, a gift card for the reservation fee amount may be issued for future use. We will always endeavour to accommodate genuine emergency situations fairly. Zelica HealthLand reserves the right to cancel or reschedule appointments due to staff illness, facility issues, or other circumstances. In such cases, clients will be notified as early as possible and offered a full refund or alternative appointment.
4. Pricing
All prices are shown in Australian Dollars (AUD) and include GST where applicable. Prices shown as "from" reflect the starting price for the relevant service (typically the 40-minute Refresh rate). Final pricing is confirmed at the time of booking. Zelica HealthLand reserves the right to amend pricing at any time. The maximum exclusive savings available is 10%, reserved exclusively for current Zelica Circle Premium and VIP members. We do not offer discount vouchers, deal-site promotions, or flash sales.
5. Zelica Circle Terms
Zelica HealthLand offers two monthly Zelica Circle tiers: Circle Premium ($169/month) and Circle VIP ($298/month). All Zelica Circle memberships are subject to: • A minimum 3-month commitment from the date of first charge • Automatic monthly billing on the same date via direct debit or stored card • Cancellation with 30 days' written notice after the minimum commitment period • Pause entitlement of once per calendar year, up to 60 consecutive days, with 14 days' notice • Non-transferable and personal use only Detailed terms for each tier are available on the Zelica Circle page and are incorporated into these Terms. All Zelica Circle bookings are subject to the Booking & Cancellation Policy above.
6. Emerald Laser Packages
Treatment packages are payable in full at the time of purchase. All sessions must be redeemed within the validity period stated for each package (6 months for 6-treatment packages; 12 months for 10-treatment packages). Unused sessions that expire at the end of the validity period are non-refundable and non-transferable. Individual sessions within packages are subject to the standard Cancellation Policy. Cancellations within 24 hours of a session will result in forfeiture of that session from the package. Results from Emerald Laser Therapy vary between individuals. Zelica HealthLand makes no guarantee of specific outcomes. Individual results may vary. Emerald Laser Maintenance Subscriptions: To maintain results after completing a 6 or 10-treatment package, Zelica HealthLand offers two monthly maintenance subscriptions — Zelica x Emerald Premium ($548/month, 2 sessions) and Zelica x Emerald VIP ($1,068/month, 4 sessions). Maintenance subscriptions are available exclusively to clients who have completed a full Emerald Laser treatment package. Maintenance subscriptions require a minimum 1-month commitment, after which they may be cancelled with 30 days' written notice. All subscription bookings remain subject to the standard Booking & Cancellation Policy.
7. Health & Safety
Clients are responsible for providing accurate and complete health information at the time of booking and at consultation. Zelica HealthLand therapists are trained professionals; however, our services are not a substitute for medical advice, diagnosis, or treatment. If you are pregnant, have a chronic health condition, or are under medical care, please consult your healthcare provider before booking. We reserve the right to decline or modify treatments where there is a clinical concern.
8. Gift Vouchers
Gift vouchers are valid for 3 years from the date of purchase (in accordance with Australian Consumer Law). Gift vouchers are non-refundable and cannot be redeemed for cash. They may not be used in conjunction with member exclusive savings. Lost or stolen vouchers cannot be replaced.
9. Intellectual Property
All content on the Zelica HealthLand website — including text, images, logos, and design — is the intellectual property of Zelica HealthLand or its licensors and is protected by Australian copyright law. Zelica® is a registered trademark of the DragoLeo Health Holding Group. Unauthorised reproduction or use is prohibited.
10. Limitation of Liability
To the extent permitted by Australian Consumer Law, Zelica HealthLand's liability for any claim arising from our services is limited to the value of the services provided. We are not liable for any indirect, special, or consequential loss. Nothing in these Terms excludes any rights you have under the Australian Consumer Law that cannot be excluded.
11. Contact
For enquiries regarding these Terms: Email: hello@zelicahealthland.com.au Phone: 0452 654 256 Address: Zelica HealthLand, 287 Victoria Street, West Melbourne VIC 3003, Australia ABN: 98 696 759 010 | ACN: 696 759 010 These Terms were last updated July 2025.