Legal
Privacy Policy
Last updated: July 2025
1. About This Policy
Zelica HealthLand, a DragoLeo Health Holding Group company (ABN 98 696 759 010, ACN 696 759 010) ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following personal information: full name, email address, phone number, postal address, date of birth, health information relevant to treatments (including medical history and contraindications), payment details, booking preferences and treatment history, photography for treatment progress tracking (with your explicit consent), and any other information you provide directly to us.
3. How We Collect Information
We collect information directly from you when you: make a booking online or in person, apply for membership, complete consultation forms, submit a contact enquiry, purchase products or gift vouchers, subscribe to communications, or visit our website (via cookies and analytics tools). We may also receive information from third-party booking platforms.
4. How We Use Your Information
We use your information to: provide, personalise, and improve our services; process bookings, payments, and deposits; manage memberships and loyalty programs; communicate with you regarding appointments, reminders, and confirmations; send marketing communications where you have opted in; administer treatment history and health records; and comply with our legal and regulatory obligations.
5. Disclosure of Information
We do not sell your personal information. We may share it with: payment processors (such as Stripe) for secure transaction handling; online booking system providers; email and communication service providers; analytics platforms; and as required by Australian law or to protect the rights and safety of our clients and staff.
6. Health Information
We collect health information (including treatment history and contraindications) solely for the purpose of delivering safe, effective, and personalised therapeutic services. This information is treated with the highest level of confidentiality and is only accessible to the treating therapist and, where necessary, our clinical administration team.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. All payment processing is handled through PCI-DSS compliant providers. Our systems are regularly reviewed for security. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
8. Your Rights
Under Australian law, you have the right to: access the personal information we hold about you; request correction of any inaccurate or incomplete information; request that we delete your information (subject to legal obligations); opt out of marketing communications at any time; and lodge a complaint with the OAIC (www.oaic.gov.au). To exercise these rights, contact us at hello@zelicahealthland.com.au.
9. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and collect anonymised analytics data. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
10. Retention
We retain your personal information for as long as necessary to provide services to you and comply with our legal obligations. Health records are retained in accordance with applicable Australian health records legislation.
11. Contact Us
For privacy-related enquiries, access requests, or complaints: Email: hello@zelicahealthland.com.au Address: Zelica HealthLand, 287 Victoria Street, West Melbourne VIC 3003, Australia Phone: 0452 654 256 ABN: 98 696 759 010 | ACN: 696 759 010 This policy was last updated July 2025.